Tap Manage space, then select 'Clear all data.'įollow the previous steps to clear the cache and data for Google Play Store and Download Manager (if available).Launch the Settings app and go to the menu that lists all apps on your device.Otherwise, an update will be downloaded and installed. Hit 'Play Store version.' It should tell you if it's up to date.Go to Settings and expand the About dropdown menu.Re-launch the Play Store app tap the profile photo in the top-right corner.Tap Ok to revert to the factory version of the Play Store app.Hit the three-dot icon in the top-right corner of the screen and tap 'Uninstall updates.'.Once that's done, try launching the app again.Alternatively, long-press on the Play Store app, hit 'App info,' then choose 'Force stop.'.With the app window active onscreen, tap the app drawer launcher (it's usually the square icon at the bottom of the screen) and swipe up to exit the app.Note: If your mobile device is operating on iOS 13 (or lower) or Android 8 (or lower), you may not be able to reinstall the Ring app.Close and relaunch the Google Play Store app. Don't worry, you won't lose access to your Ring videos, settings, and Event History. If you uninstall the Ring app on your mobile device then reinstall the Ring app from your app store, you will download the latest version. After restart, attempt to update the Ring app again in your settings or app store. Sometimes phones and tablets just need to be restarted. Learn more about Compatible Mobile Devices Since the release of these operating system versions, we've made significant security updates to help protect your Ring account. If you have iOS 13 (or lower) or Android 8 (or lower), your mobile device's operating system may be unable to use the Ring app. Try backing up your photos and videos to the cloud, or uninstalling apps you don't use.Ĭonfirm your mobile device is compatible to update. Make sure your mobile device has enough storage.įor apps to update, most mobile devices require 3-5 GB (gigabytes) of space. If you have poor cellular signal, your mobile device may be pausing your update until its on wifi. If you're having trouble getting the latest version of the Ring app, here are a few things to try. To get started, choose your mobile device's operating system below: Learn how to create a Ring account Updating the Ring app on your mobile phoneįor the latest features and fixes, make sure to update the Ring app to the latest version. Open the app store on your mobile device.

You can also visit /app to directly download the Ring app on your mobile phone.

The Ring app is available for phones and tablets in the Apple and Google Play stores.

Downloading the Ring app for your mobile device Learn how to download the Ring app and update your mobile device's version of the Ring app.

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